CX for modern consumer brands powered by shared success.
We build and run your customer experience with global teams invested in your success. The result is stronger loyalty and customer relationships that increase long-term revenue.
Built for brands. Built for people. Better for customers.
CX Invested In Your Success
Our team members participate in a unique 50% profit share model. This creates genuine ownership in their work, higher productivity, deeper brand knowledge, and a level of care that increases repeat purchases and overall customer lifetime value.
Team members earn half of our total profits
Success is shared, not just a data point
No caps on what your team can earn
Our profit share model rewards the team and increases engagement, not your cost.
Feels Truly In-House
Your team is dedicated to your brand, learns your voice, and becomes an extension of your company culture.
High-Quality Support
Profit sharing drives thoughtful, consistent service that strengthens loyalty and improves retention.
Scales with You
Operational stability from your first hire to a full department, we grow alongside your brand without the overhead of traditional hiring.
Global Talent, Local Feel
Access world-class Filipino CX specialists supported by North American leadership.
10-Day Onboarding
Your CX team is fully trained, immersed in your brand, and ready to support customers in just 10 days.
Lower Risk, Higher ROI
Flexible engagement and no overhead, with a CX model intentionally built to increase lifetime value and subscription health.
A customer experience model built for high-growth brands.
Traditional BPOs chase volume. In-house hiring is slow and resource-intensive. ExtensionCX gives you a fully managed CX team that stays with your brand, understands your customers, increases retention, and is compensated based on your success.
Your brand deserves more than
generic support.
We build high-performance CX solutions that improve retention, increase customer lifetime value, and strengthen your brand with every interaction.
Each solution is customized around your growth stage, operational needs, and long-term goals. Delivered by teams who share in your success.
FrontlineCX
High-quality daily support that protects your brand and improves customer outcomes. Deeply trained specialists who resolve issues quickly and maintain your brand voice.
Best for: Growing consumer brands that need reliable, high-quality support without hiring internally.
EmbeddedCX Team
A dedicated, fully managed CX team that drives retention, loyalty, and long-term revenue. We design the structure, manage the team, and deliver insights that influence strategy.
Best for: Scaling brands that want world-class CX without adding headcount or leadership overhead.
Fractional CXO
Executive-level CX leadership combined with a fully managed team. Strategic direction, operational excellence, and a dedicated team that works as an extension of your company.
Best for: High-growth DTC brands ready to elevate CX from support to a core driver of revenue.
How It Works
From discovery to optimization, we make building your CX team simple and effective
Discovery and Strategy
We learn your brand, products, customers, and challenges. You receive a clear CX strategy that identifies opportunities to improve customer loyalty, reduce churn, and increase repeat purchase behavior.
Team Formation and Training
We assemble and train a global team that matches your tone, culture, and goals. Training includes brand immersion, product deep dives, retention scenarios, and AOV-increasing opportunities.
Integration and Setup
Your CX team is embedded inside your systems with workflows, macros, SLAs, and knowledge bases optimized for speed, accuracy, and brand consistency.
Launch and Continuous Improvement
Daily operations, weekly insights, QA, coaching, and optimization. We surface customer behavior patterns, subscription friction points, and opportunities that increase loyalty and lifetime value.
Ready to elevate your customer experience and unlock long-term growth?
Let's build a CX function that improves retention, increases average order value, and creates customer experiences that drive loyalty.
Book a ConsultationWork with a CX team invested in your success.