We're an extension of your team.
We build high-performing CX teams that operate as a true extension of your brand. Through deep embedding, premium talent, and a shared-success model where teams receive 50% of profits, we deliver consistent quality, genuine ownership, and long-term partnership success.
Built to Fix What's Broken
The customer experience industry is broken.
Traditional BPOs focus on volume over quality. In-house hiring is slow and expensive. Freelance VAs lack structure and reliability.
In every model, the people actually supporting customers rarely share in the success they help create.
ExtensionCX exists to solve these problems.
We combine premium global talent, ethical compensation, deep operational embedding, and a shared-success model that aligns everyone around one goal: exceptional customer experience.
The Result
A customer experience team that feels truly in-house, performs at a higher level, and stays with you as you scale.
Meet the Founder
Ryan Klausner
Founder & CEO
Ryan Klausner has spent more than 15 years building high-performing global customer experience teams for startups and mission-driven consumer brands. His leadership blends empathy, operational rigor, and a deep belief that CX teams perform at their highest level when they feel ownership in the work.
This belief is the foundation of ExtensionCX's shared-success model, where global CX specialists participate directly in the value they help create.
Our Mission
Our mission is to build the most equitable, high-performing global customer experience teams in the world. We do this through premium talent, operational excellence, deep embedding into our clients' systems, and a shared-success model that aligns incentives across brands, teams, and customers, creating CX that strengthens loyalty and long-term growth.
Global Talent, Local Excellence
We build teams across North America and the Philippines to give you the best mix of quality, coverage, and cost efficiency, without compromising ethics or performance.
United States & Canada
Premium talent with native English fluency, cultural alignment, and deep understanding of North American customer expectations.
- Native-level communication
- Time-zone alignment
- Cultural fluency
- Local market insights
Philippines
World-class CX specialists known for empathy, professionalism, and service excellence.
- 24/7 coverage capability
- Cost-effective scaling
- High education standards
- A strong customer-first culture
How We Break Through Industry Pitfalls
Traditional BPOs
Low quality, high turnover, extractive pricing, no alignment
Freelance VAs
Inconsistent, unstructured, unreliable, difficult to scale.
In-House Only
Expensive, slow to scale, limited talent pool, high overhead
The ExtensionCX Solution
Premium Talent
Top 5% across all markets: trained, supported, and managed for quality, resulting in higher CSAT and more consistent experiences.
Deep Embedding
We join your tools, workflows, and voice so we operate like your own team.
Effortless Scaling
Grow without compromise: add coverage, channels, or capacity as your brand evolves.
50% Profit Sharing
Creating aligned incentives, higher engagement, and better outcomes.